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Frequently Asked Questions
Q1
What is your minimum quantity order?
One set.
Q2
How long is the production lead time?
Normally 40~45 days after receiving your deposit.
Q3
What is your after-sale service?
We provide a 3-year warranty. For any quality problem, we will help fix it for free within 3 years calculated from the delivery date. In addition, after delivering the goods, we will send detailed drawings, installation instructions, and a packing list to guide you through installation. For any problems encountered during installation, you can contact us at any time.
Q4
What is your company advantage?
For house owners, wholesalers, and retailers: To save you considerable time and cost, we offer one-stop building materials, including customized staircases, railings, windows and doors, kitchen cabinets, wardrobes, vanities, showers, flooring, tiles, etc.
For developers, contractors, and builders: We have our own design team to provide the optimal design tailored to your project budget. If required, we can also visit your project site for field measurements and installation guidance.
Q5
Can I order customized sizes, and do you supply technical drawings?
Yes, alongside standard dimensions like 900*2210mm, customized sizes are supported. We also provide comprehensive 2D and 3D CAD design drawings to guarantee an accurate fit for your project.
Q6
What materials and packing standards are used?
Products are crafted from aluminum alloy, stainless steel, solid rubber wood, or European beech wood. All orders are packed using export standard packaging to ensure safe international transit.