Q How can I trust your company?
SINOALUU: SINOALUU is a Gold supplier with over 18 years of experience. In addition, our factory is verified by BV, TUV, AWA (Australian Window Association), and SAI GLOBAL every year.
Q How can I get an accurate quotation for my project?
SINOALUU: Price is based on buyer requirements. Please provide: 1) Shop drawings/window schedules with dimensions, quantities, and types; 2) Frame color; 3) Type and thickness of glass (single, double, laminated, Low-E, with/without Argon gas).
Q Do your products meet certified standards like AS2047?
SINOALUU: Yes, we comply with the AS2047 standard for all our doors and windows. We also hold AS2208, UL, and EN certifications for our glass products for markets such as Australia, New Zealand, and Canada.
Q What are your standard manufacturing lead times and MOQ?
SINOALUU: Manufacturing time takes 25–45 days after deposit and drawing confirmation. The minimum order value is $20,000; orders below this threshold incur an $800 color adjustment and machine running fee.
Q How do you ensure product safety during shipping and packaging?
SINOALUU: Items are packed using protective film and cartons, placed on heavy-duty iron steel pallets, and secured with airbags inside the shipping container to prevent movement and damage.
Q What warranty terms do you provide?
SINOALUU: We provide a 5-year quality warranty covering unfading and non-peeling frame finishes under regular operation, alongside a 50-year warranty for German hardware. Direct replacements are dispatched via courier if quality issues arise.